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Luxury

With its holistic and innovative approaches, OpinionWay is a strategic partner for luxury brands. Our research covers customer experience, brand image, product and service innovation, with a unique specialisation in mystery shopping and qualitative research. Thanks to our global network and integrated solutions, we help luxury brands strengthen their positioning and anticipate tomorrow’s trends.

Main challenges

Sustainability

Adopting conscious practices in the choice of materials and production

The digital experience

Offering a seamless omnichannel experience with tools such as augmented reality and AI

Personalisation

Offering tailor-made products and experiences

Second-hand and vintage

Responding to growing demand for timeles pieces

Diversity and inclusion

Capturing new target groups through more inclusive campaigns and products

Our experts

Lea König

Co-Director of the Mystery Shopping Department

Christine Pujol

Director of the Advanced Methods Department

Olivier Guillon

Deputy Managing Director – Co-Director of the LIFE Department & Head of Luxury Department

Truong Nguyen

Co-Director of the Mystery Shopping Department

Lea König

Co-Director of the Mystery Shopping Department

Christine Pujol

Director of the Advanced Methods Department

Olivier Guillon

Deputy Managing Director – Co-Director of the LIFE Department & Head of Luxury Department

Truong Nguyen

Co-Director of the Mystery Shopping Department

Dernières publications

Survey

Euroscope – 11th wave - April 2026

Survey

Barometer of Decarbonization and Adaptation Among Industrial SMEs and Mid-Sized Companies in Europe and North America - April 2026

Survey

Level of achievement of gender equality - March 2026

Survey

Euroscope – 10th wave - February 2026

Analysis

Democracy without comfort: The 2025 European realignment

Survey

Mobility within the European capitals - January 2026

Survey

EUROSCOPE – 9th wave - December 2025

Survey

The Pulse of Europe 2025: Between Fear, Power, and Hope - December 2025

TF1 Pub

The research on engagement is one of the pillars of branding effectiveness for TF1 Advertising’s research department. For the 6th edition of this study, marking its 10th anniversary, we received tremendous support from OpinionWay, which stood out for its expertise and professionalism. The team was proactive, they perfectly understood our needs and delivered high-quality work, meeting all our expectations.

Together, we were able to produce a study that continues to provide valuable insights to our department and to the market! Many thanks to the OpinionWay team for this fruitful collaboration.

Antoine AUDIT, Advertising research director at TF1 Pub

Related deals

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Communication survey: boosting brand awareness and image

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Sales Ceremony Design

How to Improve and Ensure Consistency in Customer Experience in Your Stores? And How to Align Your Sales Team’s Objectives, Customer Orientation, and Brand Strategy? Effectively co-constructing the sales ceremony with your teams is essential to guarantee engagement, expertise, and strong involvement in the process. Our innovative methodology is collaborative, bringing together customers, decision-makers, and employees […]

BrandWay

To identify the levers for a specific positioning that enhances your brand identity as much as its promise, we have designed BrandWay, a holistic 360° evaluation of the components of your brand’s image “issued, relayed, perceived”. It’s a multi-source survey system that can be adapted to meet your specific needs: a semiological exploration of your […]