Make your Customer Experience KPIs actionable with inPulser!
Your NPS (Net Promoter Score) reports are full of recommendations, regarding promoter/retractor profiles and benchmarking. However, how do you involve your field teams in understanding and using your Customer Experience KPIs?
At OpinionWay, we are convinced that this involvement guarantees the ROI of Customer Experience studies and maximises their actionability. The inPulser approach is the key to engaging with the results your teams that are in direct contact with clients.
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